Return and Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customercare@themodernraajkali.com. Please note that returns will need to be sent to the following address- Please mail at customercare@themodernraajkali.com or WhatsApp us at +919958857175 for the address.
The cost of return shipping is at the customer's expense and is non-refundable. We recommend returning items through traceable mail (we do not have a reverse pick-up facility), as any returned items that are not received by the “TMR” will be treated as not returned.
Please note that the goods are your responsibility until they are returned to The Modern Raajkali.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at customercare@themodernraajkali.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Once THE MODERN RAAJKALI (MR) pieces are sold they can be exchanged either with a different product or the replacement in a bigger or smaller size, for the same product (provided the aforementioned terms and conditions are met). We issue a credit note for our customers, only when the desired size of the product is not in stock.
If the product is eligible for size exchange, you may write to us at customercare@themodernraajkali.com strictly within 7 days of delivery to request an exchange.
Once acknowledged by the team, please send the product back to us yourself, we do not have a reverse pickup facility. Please do not forget to take acknowledgment receipt from the courier person about the number of products you are dispatching with his signature and mobile number. TMR will not be responsible for any lost shipment.
The cost of return shipping is at the customer's expense and is non-refundable. We recommend returning items through traceable mail (we do not have a reverse pick-up facility), as any returned items that are not received by the “TMR” will be treated as not returned.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@themodernraajkali.com.
